Cancellation and Refund Policy

1. Nature of the Digital Service

BeggingAI (operated by Roguetrove Ventures (OPC) Private Limited) provides an immediately delivered digital entertainment experience.

All payments made on BeggingAI are voluntary, one-time transactions for immediate digital entertainment interactions. The user is explicitly shown the selected contribution amount in Indian Rupees (INR) prior to initiating and authorizing the payment through Razorpay Checkout.

2. Finality of Delivered Transactions

Because digital entertainment interactions (including the extension of the fictional AI life countdown, character dialogue responses, animations, and optional public wall acknowledgments) are delivered electronically and in real-time immediately upon server-side payment verification, all successfully delivered transactions are final.

Except as explicitly provided in Section 3 of this policy or where required by mandatory provisions of applicable Indian law, BeggingAI does not provide:

Cancellations after a transaction has been authorized, completed, and delivered.
Change-of-mind refunds.
Partial refunds.
Refunds because a user subsequently decides they no longer wish to support or participate in the comedic experience.
Refunds based purely on subjective entertainment preferences, including dissatisfaction with comedic dialogue, character reactions, visual styling, or animation behavior.

3. Investigation of Payment Errors & Technical Issues

We are committed to fair and lawful business practices. We review and resolve verified payment-processing errors, technical delivery failures, and unauthorized transactions on a case-by-case basis.

You may contact our support team at hello@beggingai.com if you experience any of the following circumstances:

Duplicate Charges: You were charged more than once for the same single contribution due to a network glitch or payment gateway timeout.
Technical Non-Delivery: Your payment was successfully debited and verified by Razorpay, but the digital entertainment interaction failed to register due to a verified server-side technical malfunction.
Incorrect Amount Debited: The amount debited from your payment instrument differed from the amount confirmed on the checkout screen due to a verified technical anomaly.
Unauthorized Transactions: You suspect an unauthorized payment was executed using your payment credentials without your knowledge or consent.
Legally Required Resolutions: Circumstances where resolution or remedy is mandated under applicable Indian law.

4. How to Submit a Review Request

If you encounter a billing error or technical delivery failure, please email us promptly at hello@beggingai.com with the subject line Payment Inquiry: [Your Razorpay Payment ID] and provide:

Your full name (if provided during payment).
The Razorpay Payment ID (e.g., pay_...) and/or Order ID (e.g., order_...) shown on your payment receipt.
The date and approximate time of the transaction.
The exact amount debited in INR.
A clear description of the technical error or duplicate debit.

5. Review & Processing Timelines

Eligible requests will be reviewed after receipt of the required transaction details. Our support team will cross-reference your inquiry against server logs and Razorpay transaction records.

Where a refund or reversal is approved upon verification, it will be initiated to the original payment method through Razorpay in accordance with applicable payment network rules. The time for the credited amount to reflect in your account may additionally depend on Razorpay, the customer's bank, card network, UPI provider, or other intermediary payment institution.

Nothing in this policy is intended to exclude, restrict, or modify any statutory consumer rights that cannot legally be excluded under the Consumer Protection Act, 2019, or other applicable laws of India.

6. Contact for Policy Inquiries

For questions regarding this policy, please reach out to:

Roguetrove Ventures (OPC) Private Limited
Kudlu, Bangalore, Karnataka, India
Email: hello@beggingai.com